DISCLOSURE

DOLFCU Disclosures

View our Disclosures and Privacy Notice.

Reward Checking TIS

REWARD Checking Truth-in-Savings Disclosure

Account Details

Current APY .05%
Next Pay Date 09/30/17
Current Rate .05%
Payment Frequency Monthly

Rate Information

The dividend rate on your term share account is listed above, with an annual percentage yield (APY) also listed above. The dividend rate and annual percentage yield may change every month based on the determination of the credit union board of directors.

Nature of Dividends

Dividends are paid from current income and available earnings after required reserve transfers at the end of the dividend period. The Dividend rate and Annual Percentage Yield (APY) are the prospective rates and yields that the Credit Union anticipates paying for the applicable dividend period.

Compounding and Crediting

Dividends will be compounded daily and will be credited monthly. If you close your share account before dividends are paid, you will not receive the accrued dividends.

For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1st and the ending date of such dividend period is January 31st. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example is February 1st.

To receive the special rate, all signature debit card transactions must post to the account by the last day of the dividend period.

Accrual of Dividends on Noncash Deposits

For funds deposited to your Account during the month/quarter, dividends begin to accrue on the business day, as defined in our Funds Availability Policy, that cash and noncash items are deposited. Funds already on deposit accrue from the beginning of the calendar month/quarter.

Balance Computation Method

Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

The first $5.00 deposited into the Primary Share Account is not available for withdrawal and is required to maintain your membership, open other accounts, and be eligible for other services.

Minimum Balance

The minimum balance requirement to open an Account is set forth below. Please refer to our current Fee Schedule and to the minimum balance requirements to earn dividends (above) and avoid fees.

Account Type Balance to Open
Basic Checking $0.00
REWARD Checking $0.00
Money Market $500.00
Super Money Market $500.00

Transaction Limitations

The Credit Union reserves the right to impose a notice of up to 60 days for the withdrawal of shares.  Credit Union shares may not be pledged, transferred, or assigned to any other party other than the Credit Union.

During any calendar month, you may not make more than six (6) withdrawals or transfers from your Share Savings Account(s) to another Credit Union Account or to a third party by means of pre-authorized or automatic transfer or telephone order or instruction.

This limit does not apply to the number of transactions you make:

  1. to transfer funds to loan accounts with the Credit Union; or
  2. to withdraw or transfer funds to another Credit Union Account of yours when such transfer or withdrawal is initiated in person, by mail, messenger, or at an ATM.

If a transfer request would exceed the transfer limitations set forth above in any monthly period, the Credit Union may refuse the transfer and/or close the Account. Additional terms and restrictions apply for Club Accounts, Money Market Savings Accounts, Share Certificate Accounts, IRA Savings and IRA Share Certification Accounts. Transfers from these accounts by check, draft, Debit Card or similar order to third parties are not permitted.  Please see below and refer to the Rate Sheet and Schedule of Fees for additional information, and to your plan documents in the case of IRA Accounts. Withdrawals (including transfers) after six will be subject to a service fee as set forth on our Fee Schedule.

Checking Accounts

The share restrictions on the number of transfers or withdrawals do not apply to Checking Accounts, however, withdrawals and transfers from Checking Accounts are limited by the available funds in the Account, and may be limited depending on the type of access used (such as daily ATM withdrawal limits). Please refer to our Funds Availability Policy and Account Agreement Disclosures.

Checking Accounts may also be subject to minimum balance requirements to earn dividends and avoid monthly service fees. Please refer to the current Fee Schedule for full details.

Contact Us for Current Rate Information

The Dividend Rate and APY are set forth in the Rate Sheet. You may also obtain a copy of the current Rate Sheet and Fee Schedule by visiting one of our branches or calling us at (202) 789-2901.

Share Account TIS

Share Account Truth-In-Savings Disclosure

Account Details

Current APY .10%
Per Value Per Share $5.00
Next Pay Date 09/30/17
Current Rate .10%
Minimum Balance to Earn $50.00
Payment Frequency Quarterly

Rate Information

The Annual Percentage Yield (APY) is a percentage rate that reflects the total amount of dividends to be paid on an Account based on the Dividend Rate and frequency of compounding for an annual period when dividends are not withdrawn. Dividends withdrawn from an Account prior to maturity will reduce the APY for that Account.

The Dividend Rate and APY are variable rates and are subject to change at any time by the Board of Directors or is designee.

Nature of Dividends

Dividends are paid from current income and available earnings after required reserve transfers at the end of the dividend period. The Dividend rate and Annual Percentage Yield (APY) are the prospective rates and yields that the Credit Union anticipates paying for the applicable dividend period.

Compounding & Crediting

Dividends will be compounded monthly and will be credited monthly. If you close your share account before dividends are paid, you will not receive the accrued dividends.

For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1st and the ending date of such dividend period is March 31st. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example is April 1st.

Accrual of Dividends on Noncash Deposits

For funds deposited to your Account during the month/quarter, dividends begin to accrue on the business day, as defined in our Funds Availability Policy, that cash and noncash items are deposited. Funds already on deposit accrue from the beginning of the calendar month/quarter.

Balance Computation Method

Dividends are calculated by the average daily balance method which applies a periodic rate to the average daily balance in the account for the period. The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period.

The first $5.00 deposited into the Primary Share Account is not available for withdrawal and is required to maintain your membership, open other accounts, and be eligible for other services.

Minimum Balance Requirements

The minimum balance requirement to open an Account is set forth below. Please refer to our current Fee Schedule and to the minimum balance requirements to earn dividends (above) and avoid fees.

Account Type Balance to Open
Regular Share, Other Shares and IRA Shares $5.00

Transaction Limitations

The Credit Union reserves the right to impose a notice of up to 60 days for the withdrawal of shares. Credit Union shares may not be pledged, transferred, or assigned to any other party other than the Credit Union.

During any calendar month, you may not make more than six (6) withdrawals or transfers from your Share Savings Account(s) to another Credit Union Account or to a third party by means of preauthorized or automatic transfer or telephone order or instruction. This limit does not apply to the number of transactions you make:

  1. to transfer funds to loan accounts with the Credit Union; or
  2. to withdraw or transfer funds to another Credit Union Account of yours when such transfer or withdrawal is initiated in person, by mail, messenger, or at an

If a transfer request would exceed the transfer limitations set forth above in any monthly period, the Credit Union may refuse the transfer and/or close the Account. Additional terms and restrictions apply for Club Accounts, Money Market Savings Accounts, Share Certificate Accounts, IRA Savings and IRA Share Certificate Accounts. Transfers from these accounts by check, draft, Debit Card or similar order to third parties are not permitted. Please see below and refer to the Rate Sheet and Schedule of Fees for additional information, and to your plan documents in the case of IRA Accounts. Withdrawals (including transfers) after six will be subject to a service fee as set forth on our Fee Schedule.

Contact Us for Current Rate Information

The Dividend Rate and APY are set forth in the Rate Sheet. You may also obtain a copy of the current Rate Sheet and Fee Schedule by visiting one of our branches or calling us at (202) 789-2901.

Share Certificate TIS

Share Certificate Account Truth-in-Savings Disclosure

Account Details

Current APY .10%
Minimum Balance to Earn $50.00
Term
Beginning Balance
Current Rate .10%
Payment Frequency Quarterly

Rate Information

The Annual Percentage Yield (APY) is a percentage rate that reflects the total amount of dividends to be paid on an Account based on the Dividend Rate and frequency of compounding for an annual period when dividends are not withdrawn. Dividends withdrawn from an Account prior to maturity will reduce the APY for that Account.

The Dividend Rate and APY are variable rates and are subject to change at any time by the Board of Directors or is designee.

Nature of Dividends

Dividends are paid from current income and available earnings after required reserve transfers at the end of the dividend period. The Dividend rate and Annual Percentage Yield (APY) are the prospective rates and yields that the Credit Union anticipates paying for the applicable dividend period.

Compounding & Crediting

Dividends will be compounded monthly and will be credited monthly.  If you close your share account before dividends are paid, you will not receive the accrued dividends.

For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1st and the ending date of such dividend period is March 31st. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example is April 1st.

Accrual of Dividends on Noncash Deposits

For funds deposited to your Account during the month/quarter, dividends begin to accrue on the business day, as defined in our Funds Availability Policy, that cash and noncash items are deposited. Funds already on deposit accrue from the beginning of the calendar month/quarter.

Balance Computation Method

Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

The first $5.00 deposited into the Primary Share Account is not avail able for withdrawal and is required to maintain your membership, open other accounts, and be eligible for other services.

Minimum Balance

The minimum balance requirement to open an Account is set forth below. Please refer to our current Fee Schedule and to the minimum balance requirements to earn dividends (above) and avoid fees.

Account Type Balance to Open
Share and IRA Share Certificates $500.00

Share Certificate & IRA Share Certificate Accounts

We offer a variety of term accounts, which we call Share Certificate Accounts. These include IRA Share Certificate Accounts, which may be set up as part of your IRA plan with the Credit Union. Please see our current Rate Sheet for terms and rates.

The rates for Share Certificate Accounts are fixed for the term of the Certificate. While the Credit Union does not issue an actual certificate when a Share Certificate or IRA Share Certificate is opened, the dividend rate, dividends paid, and maturity date are shown on your periodic Account statement.

Share Certificate Transaction Limitations

After the Account is opened, additional deposits to your Share Certificate or IRA Share Certificate Account are not permitted. Only dividends already paid on your Share Certificate Account may be withdrawn to transferred before maturity without penalty. Any such withdrawal will reduce the earnings for that Account.

From time to time the Credit Union may offer bump-up or add-on opportunities, which allows you to change the contracted rate and/or add additional principal to the Share Certificate Account.

Share Certificate Account Early Withdrawal Penalties

A penalty is imposed for withdrawals from Share Certificate Accounts before maturity. For Share Certificates there is a penalty of 90 days of dividends. The penalty amount may reduce the principal.

Maturity & Renewal for Share Certificate Accounts

Share Certificate Accounts renew automatically at maturity unless we receive prior notice and instruction from you. We will send a notice at least 30 days before the maturity date. All accrued dividends from the end of the last dividend period are automatically credited to the Share Certificate Account on the maturity date.

Each automatic renewal term is the same as the original term. The Dividend Rate is based on the current rate in effect at the time of maturity. You will have a grace period of 10 calendar days after maturity to withdraw funds or make changes to your Share Certificate Account without being charged an early withdrawal penalty.

Share Certificate & IRA Share Certificate Accounts

We offer a variety of term accounts, which we call Share Certificate Accounts. These include IRA Share Certificate Accounts, which may be set up as part of your IRA plan with the Credit Union. Please see our current Rate Sheet for terms and rates.

The rates for Share Certificate Accounts are fixed for the term of the Certificate. While the Credit Union does not issue an actual certificate when a Share Certificate or IRA Share Certificate is opened, the dividend rate, dividends paid, and maturity date are shown on your periodic Account statement.

Non-Transferable / Non-Negotiable

Your Account is non-transferable and non-negotiable. The funds in your Account may not be pledged to secure any obligation of an owner except for obligations with the Credit Union. Please refer to your Account Agreement for information regarding the Credit Union's Statutory Lien on funds in Credit Union Accounts.

Changes in Terms

We will send a notice to you at least 30 days in advance of any change in terms if such a change would reduce the APY on a non­ variable Account or otherwise adversely affect you. No such notice is required for variable rates or charges such as check printing fees.

Contact Us for Current Rate Information

The Dividend Rate and APY are set forth in the Rate Sheet. You may also obtain a copy of the current Rate Sheet and Fee Schedule by visiting one of our branches or calling us at (202) 789-2901.

Funds Availability

Funds Availability Policy

Your Ability to Withdraw Funds

DOLFCU may make available up to $2,500.00 on the business day of deposit from the aggregate amount of all checks deposited to your Accounts in good standing (good standing is defined as an Account with a positive balance and no loan delinquency, service denial, or other restrictions) on that day, subject to the limitations described below.

Business days do not include Saturdays, Sundays, federal holidays, scheduled closings as published in our newsletter or displayed in our branches. If you make a deposit at one of our branches on a business day while the branch is open, we will consider that day to be the day of your deposit. Otherwise your deposit will be considered as received on the next business day that we are open.

Per Federal Regulation, we may delay the availability of funds deposited into an Account as described below. Once funds are available, you can withdraw them, or we will use them to pay checks, make transfers, or honor debit requests authorized by you.

Immediate Availability

Funds may be available immediately, or by the next business day, for the following types of check deposits or transfers.

  • Cash deposits made in person to one of our employees
  • US Treasury Checks, and checks drawn on a Federal Reserve Bank or Federal Home Loan Bank, or drawn on a state or local government, that are payable to you and deposited in person to one of our employees

*Cashier’s, certified, and teller’s checks that are payable to you and deposited in person to one of our employees

*Electronic Deposits (including ACH and wire transfers) which are available when received and posted

Reservation of Right to Hold

All deposits of checks and negotiable items are subject to our examination and acceptance. We may require verification of available funds from the pay or before accepting large deposit items. In some cases we do not make all the funds available to you on the same business day that we receive your deposit. Depending on the type of check you deposit, funds may not be available until the second business day after the day of your deposit. However, for share draft checking accounts, the first $200.00 of your deposit will be available by the first business day after the day of your deposit.

If we are not going to make all of the funds from your deposit available immediately, we will notify you when you make your deposit, and tell you when the funds will be available. If you deposit is not made directly to one of our employees or we decide to take this action after you have left the premises, we will mail you the notice by the business day after we receive your deposit. If you need the funds from a deposit right away, you should ask us when the funds will be available.

Funds in excess of $2,500.00 and other deposits accepted subject to holds will have a two business day hold applied. In some situations, a longer hold (up to seven (7) business days) maybe placed if there are restrictive flags, a negative balance, or loan delinquency on your account:

Other Deposits

Deposits made at ATMs or nationwide shared branching facilities may be subject to different holds. Additional holds may apply, depending on the type of deposit and rules of the local network. You may use DOLFCU Online Banking or Audio Response to obtain current available balance information for your Account, or contact the Credit Union at (202) 789-2901. The Credit Union is not liable for any fees associated with funds not being made immediately available on deposits made at these locations. If you are concerned with funds availability, you should ask at the time you make your deposit.

New Accounts

An Account is considered new during the first thirty (30) calendar days after the Account is established. For new Accounts, funds from electronic payments, and the first $2,500.00 from deposits made in cash or from “Immediate Availability” items listed above and deposited in person to one of our employees at a DOLFCU branch location, will be available by the next business day. Longer holds up to seven (7) business days following the day of deposit, maybe placed on any other check or negotiable items deposited. However, for share draft checking accounts, the first $200.00 of your deposit will be available by the next business day after the day of your deposit.

If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Exceptions

We also reserve the right to institute longer hold periods (up to 7 business days)when:

  • We believe a check you deposit will not be
  • You deposit checks totaling more than$5,000.00 on any one day.
  • You redeposit a check that has been returned
  • You have overdrawn your account repeatedly in the last six

*There is an emergency, such as failure of computer or communications equipment.

NOTE: Federal Regulation CC only applies to transactional accounts (i.e. checking or share draft).

EFT Services

Electronic Fund Transfers Services Agreement & Disclosure

This Electronic Funds Transfer (EFT Agreement and Disclosure incorporates the terms and definitions of your Account Agreement with us. To the extent that the terms contained in this section are different than those elsewhere in your Account Agreement, this section of the Agreement shall control and be deemed to modify such other terms.

An EFT is any electronic transfer of funds into or out of your Account, except wire transfers, which are subject to Federal Reserve Board Regulation J, Subpart B.

This EFT Disclosure and Agreement tells you about your and our rights and responsibilities associated with EFT transactions. These are governed by the Electronic Funds Transfer Act, which is implemented by Regulation E. Some of the wording we use in this EFT disclosure and some of the terms we must abide by are dictated by federal law and regulation.

By applying for or using any EFT service or device with you Account, you agree to the terms of this agreement and disclosure.

Fees and Limitations on Transfers

We may charge you fees for certain EFT transactions as disclosed in our Fee Schedule. In some cases, third parties may also charge you fees. Access to non-transaction accounts is limited by Federal Reserve Board Regulation D and other limitations, based ont he type of account.  Other restrictions may be imposed for security reasons.

There are no limitations on transfers from available balances in your checking Account, other than card transaction limits and restrictions indicated below.  We reserve the right to increase or decrease your card transaction limits.

Statements, Receipts, and Notices You Will Get About Your Transfers

  • STATEMENTS: We furnish a monthly statement to members with electronic transactions, and at least quarterly if there are no transactions in a particular month.
  • RECEIPTS: Most card transactions (except telephone orders, etc) issue a receipt. A receipt may not be issued for transactions less than $15.00.
  • NOTICE OF DEPOSIT TO OUR ACCOUNT: We do not mail separate notices ofEFTs to or from your Account. You can use Online Banking or Audio Response to determine whether an EFT has been made, or call us at (202) 789-2901.

Right to Stop Payments – Stopping Pre-authorized Payment from Your Account

If you have told us in advance to make regular EFT payments from your Account, you can stop any of these payments.  Call us at (202) 789-2901, or write to us at PO Box 51, Merrifield, VA 22116. We must receive your request three (3) business days or more before payment is scheduled to be made. If you call, we may also require that you provide your request in writing to us within fourteen (14) days after you call, in a form approved by us.  These requirements are different from those to stop a preauthorized check, draft or similar payment.  We require written confirmation of any oral stop payment order.

We will charge you for each EFT stop-payment order you give us, as stated in our Fee Schedule. If you tell us to stop payment in this way, and we fail to do so, we may be liable for your actual losses or damages in accordance with the law.

To stop payments initiated through our Online Bill Payment service, follow the online instructions for that service.

To stop scheduled transfers initiated through our Online Banking service, follow the online instructions for Scheduled Transfers in Online Banking.

To stop a payment initiated through a third party, you must contact that party first to cancel the authorization.

Merchant Point of Sale Conversions of Checks to EFTs

You should be aware that in many transactions where you provide a paper check to a merchant or information about your checking Account via telephone, the Internet, mail or other means to request a transaction, the merchant may initiate an immediate electronic funds transfer of funds from your Account. It is very difficult to place a stop payment on these transfers and we will not be able to stop payment. It is your responsibility to determine whether the merchant will initiate the EFT from your Account in the transaction.

Our Liability if We Do Not Make Transfers as Agreed

If we do not make a transfer to or from your Account according to properly given instructions, we may be liable for your reasonable losses or damages.  However, there are some exceptions.  We will not be held liable, for instance:

  1. If you Account does not not contain enough funds to complete the transfer;
  2. If circumstances beyond our control, such as fire or flood, prevent the transfer despite reasonable precautions we have taken;
  3. If pre-authorization for transfers has been revoked by law (in case of death or incompetence, for example);
  4. If the ATM does not have enough cash;
  5. If the ATM, Audio Response, Online Banking, or Online Bill Payment service was not working properly and you knew about the breakdown when you started the transaction;
  6. If the Account is dormant or otherwise restricted, such as due to delinquency on an obligation to pay us, or by court order levy;
  7. If information on your Direct Deposit, Payroll Deduction, or other electronic debit or credit request is incomplete or

There may be other exceptions stated in our Agreement with you.

Audio Response and Online Banking Use

Audio Response and Online Banking provides access to your Account 24 hours a day, seven days a week. Their use is subject to the terms and conditions governing your Account’s operation. Visit our website at www.DOLFCU.org or contact a Credit Union Representative to learn how to access your Accounts using these services.

By using your Personal Identification Number (PIN) or password, you accept the conditions and terms of this disclosure.  You also assume liability for Audio Response and Online Banking use by anyone to whom you disclose your PIN, password or other access codes or information. Transferring funds with Audio Response or Online Banking is subject to the conditions and limitations listed in this disclosure and your Account Agreement and other applicable disclosures.

Advisory Against Illegal Use. You agree not to use your card(s) for illegal gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

Online Bill Payment

The Credit Union offers an Online Bill Payment Service, which is available through Online and mobile Banking. After logging in to your Account in Online Banking, click “Bill Payment” for full disclosures and to enroll.  In some cases, a fee may apply – please refer to our Fee Schedule.

Issuance of Access Devices – ATM Cards and Debit Cards

We can only issue you an EFT access device, such as an ATM card or Debit Card upon your request, or if its issuance is to renew or substitute for an access device you already have.  We may also distribute an access device to you without request if each of the following conditions are met

  1. The access device is not validated (i.e. you cannot use the access device without contacting us).
  2. An initial disclosure statement accompanies the mailing, describing your rights and liabilities if the access device is
  3. You receive a clear explanation, stating that the device is not validated (will not work as issued) and instructing you on how to validate or dispose of the device if you do not want

Card Use

You may withdraw up to $500.00, including fees charged by the owner of the ATM you use, or your available balance, whichever is less, from your Account by ATM each day.  Depending on the ATM owner, you may have to make multiple withdrawal transactions to receive up to $500.00.

You may use your ATM or Debit Card at ATMs of this Credit Union and such other machines or facilities as we may designate from time to time.  You may use your Debit Card to buy goods and services (POS transfers) with merchants that honor MasterCard.

Funds to cover your card purchase transactions will be immediately deducted from available funds in your share draft checking Account. If the amount of money available in your share draft checking Account will not cover the transactions amount, the transaction may be denied, or we may access your disgnated Overdraft Protection source or Line of Credit to pay the item.

At many ATM locations, you may:

  1. Withdraw cash from your checking or savings account.
  2. Transfer funds beteen your savings and checking

Other ATM or “point of sale” networks allow withdrawals or purchases only. You are also able to make deposits at DOLFCU owned ATMs and designated ATM deposit networks. Please refer to our Funds Availability Policy for information on when funds deposited through an ATM become available to you.

Responsibility

By authorized use of your ATM or Debit Card, you agree:

  1. To abide by all rules and regulations relating to the use of the card.
  2. That DOLFCU may follow all instructions given to
  3. That the card is the property of DOLFCU and will be returned to us or destroyed immediately upon request, and that the use of the card may be terminated or restricted by us at any time without notice.
  4. That you withdraw up to $500.00 (including any third party transaction fees) or your available balance, whichever is less, from your account at an ATM each day. See our Funds Availability Policy for other limits on
  5. That business days do not include Saturday, Sunday, or Federal Holidays and scheduled closings as published in our newsletter or displayed in our
  6. That the confidential PIN issued to you is for security purposes. In no event should it be carried on your person or written on the card or on anything Never allow a third party to gain access to your card, card number, or PIN.
  7. That all persons that make application for an ATM card or Debit Card shall be jointly and severally liable. If you allow anyone else to use your card, you will be liable for all transactions and/or credit extended to him/her. You understand that we will cancel the card and may not issue you another card when you have allowed another to use your card and seek to cancel that person’s authorization. You promise to pay us all amounts made available to you under this Agreement (whether evidenced by a loan agreement or other loan document), plus any FINANCE CHARGE, fees or other amounts due.

Use Restrictions and Illegal Use

You may not use your card to initiate any type of gambling transaction or to initiate money transfers through such third party services as Western Union moneygrams.

You agree that illegal use of your Credit Card or Debit Card will be deemed an action of default and/or breach of contract and such service and/or other related services may be terminated at the Credit Union’s discretion.

You agree, should illegal use occur, to waive any right to sue us for such illegal use of any activity directly or indirectly related to it. Additionally you agree to indemnify and hold the Credit Union harmless from any suits or other legal action or liability, including reasonable attorney’s fees, directly or indirectly resulting from such illegal use.

Fraud Monitoring and Suspicious Activity Blocks

We use fraud monitoring services in compliance with applicable law and regulations to protect your funds and the security and integrity of our payment systems. Your ATM and Debit Card may be temporarily blocked if suspicious activity involving your card is detected. In such cases, every effort will be made to contact you immediately. You are responsible for notifying us promptly of any change in your contact information.  Temporary activity blocks placed by our monitoring services will remain in place until they or we are able to contact you and resolve any questionable transactions.

Non-Master Card Debit Transactions

DOLFCU enables non-Master debit transaction processing and does not reqire that all such transactions be authenticated by a PIN.

A non-Master debit transaction may occur on your DOLFCU debit card through our ATM network. Below are examples to distinguish between a Master debit and non-Master debit transaction:

  • To initiate a Master debit transaction at the point of sale, the cardholder signs a receipt, provides a card number (generally in e-commerce or mail/telephone order environments) or swipes the card through a POS terminal.
  • To initiate a non-Master debit transaction, the cardholder enters a PIN at the POS terminal or, for certain bill payment transactions, provides the account number for an e-commerce or mail/telephone order transactions after clearly indicating a preference to route it as a non-Master transaction.

A non-Master debit transaction will not provide the zero liability protection benefit.

Provisions of the cardholder agreement relating to Master Card transactions are inapplicable to non-Master Card transactions.

Lost/Stolen Card Notification and Liability for Unauthorized Transactions

Tell us AT ONCE if you believe your card has been lost, stolen or compromised.  Notifying us immediately at the appropriate

number listed below is the best way of keeping your possible losses down. Failure to notify us promptly could result in the loss of all the money in your Account, plus available funds from your overdraft line of credit.

  1. Master Card TRANSACTIONS. If a transaction is made with your Master card number or PIN without your permission, and is for a Master transactions, you will have no liability for the transaction, unless you were grossly negligent in the handling of your card, card number or PIN.
  2. NON-Master TRANSACTIONS: If you tell us withing two (2) business days, you will be liable for no more than $50 if someone used your card, card number, or PIN without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card card number or PIN, you can be liable for as much as $500.00
  3. GENERAL NOTICE. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost. We may at our option extend the time periods.

Telephone Number for Reporting Lost/Stolen Cards and Unauthorized Transactions

If you believe that your ATM or Debit Card has been lost or stolen, you should immediately call us at (202) 789-2901 during regular business hours or (800) 528-2273 after hours and weekends. You may also write to Member Services Department, PO Box 51, Merrifield, VA 22116, or fax us at (202) 408-8253

If you believe that your Credit Card has been lost or stolen, you should immediately call (202) 789-2901 during regular business hours or (800) 543-5073 after hours and weekends.

When reporting lost or stolen cards, please have your member number and/or card number ready. Report any theft to local law enforcement.

Returns and Adjustments

Merchants and others who honor the Debit Card may give credit for returns or adjustments, and they will do so by sending us a credit that we will post to your Account linked to the Debit Card.

Foreign Transactions

Purchases made in foreign countries will be billed to you in U.S. dollars. The conversion rate to dollars will be made in accordance with the operating regulations for international transactions established by the network you where you used the card. A conversion fee is applied to all foreign transactions. See Credit Union Fee Schedule.

Merchant Disputes

We are not responsible for the refusal of any merchant or financial institution to honor your ATM card or Debit Card.

Effect of Agreement

The terms contained in this Electronic Funds Transfer Services Disclosure apply to all EFT transactions on your Account even though sales, credit or other slips you may have signed with a merchant or other party contain different terms. In the case of a conflict with such other documents, the terms herein shall govern.

You may have other agreements with us for financial services and they will continue to govern the terms of those services, but the terms herein shall take precedence for transactions governed by the Electronic Funds Transfer Act and Regulation E.

Confidentiality of Information

We may disclose information to third parties about your Accounts or the transactions you make:

  1. where it is necessary for completing transactions;
  2. in order to verify the existence and condition of your Account for a third party such as a credit bureau or merchant;
  3. in order to comply with government agency or court orders; or
  4. if you give us your written

Please refer to your Account Agreement and Privacy Notice for further details.

Errors or Questions

In Case of Errors or Questions About Your Electronic Transactions, telephone us at (202) 789-2901 as soon as you can if you think your statement is wrong or if you need more information about a transaction listed on the statement or receipt.  You may also write us at: Member Services Department, PO Box 51, Merrifield, VA 22116, or by fax to (202) 408-8253. We must hear from you no later than sixty (60) days after we have sent or delivered to you the FIRST statement on which the problem or error appeared.

  1. Tell us your name and Account
  2. Describe the error or the transaction you are unsure about, including the date(s) and any other identifying information, and explain as clearly as you can why you believe it is an error or why you need more
  3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the result of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question, in which case we will give provisional credit to your Account within ten (10) business days for the amount you think is in error. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not provide provisional credit to your Account. We will tell you the results within three (3) business days after completing our investigation. If we determine that there was no error, we will send you a written explanation and any provisional credit that was given will be deducted from your account, along with any applicable fee as disclosed in our Schedule of Fees. You may ask for copies of the documents that we used in our investigation.

Termination

You may terminate your ability to make electronic transactions at any time by giving DOLFCU written notice thereof and returning to the Credit Union all cards or access devices issued to you. Such termination shall have no effect on your liability for transactions occurring prior to delivery of such written notice and return of said cards to us.

Amendment to the Disclosures

We may amend these terms from time to time by sending you the advance written notice required by law. Notice will be sent  at least twenty-one (21) days in advance if the change results in

  1. an increase in fees or charges;
  2. an increase in liability for the member;
  3. fewer types of available EFT; or
  4. stricter limitations on the frequency or dollar amounts of transfers.

However, we do not need to give prior notice if an immediate change in terms or conditions is necessary to maintain or restore the security of an Account or an electronic fund transfer system. If the Credit Union makes the change permanent and disclosure would not jeopardize the security of the Account or system, we will notify you in writing with the next scheduled periodic statement, or within thirty (30) days of making the change permanent. Each Account will be governed by the disclosures as amended, unless the Account is closed before the effective date of the amendment.

Wire and ACH

Wire Transfers and Automated Clearinghouse (ACH)

Using the Credit Union to send or receive funds transfers by wire or through the Automated Clearinghouse (ACH) shall constitute your acceptance of the terms of these rules. To the extent that the terms contained in this section are different that those elsewhere in your Account Agreement, this section of the Agreement shall control and be deemed to modify such other terms.

Applicable Law

Wire transfer rules apply to Funds Transfers as defined in Article 4A of the Uniform Commercial Code and Subpart B of Regulation J of the Boards of Governors of the Federal Reserve System. A Funds Transfer begins when you authorize us to transfer funds from one of your Accounts (a Payment Order) and send it using the Federal Reserve Wire Funds Transfer System (Fedwire), and ends when your Payment Order is accepted by another financial institution (Receiving Bank) for the benefit of the person/entity for whose benefit you asked us to send the funds. If you send or receive a wire transfer, Fedwire may be used. Regulation J covers all Fedwire transfers, and governs your rights and liabilities in a wire transfer.

Cut-off times

We may establish or change cut-off times for the receipt and processing of fund transfer requests, amendments or cancellation. Unless other times are posted, the cut-off time will be at 2:00 p.m. Eastern Time on each weekday that we are open which is not a holiday, as published in our newsletter or posted in our lobbies. Payment Orders, cancellations, or amendments received after the applicable cut-off time may be treated as having been received on the next business day and processed accordingly. We may impose a fee for processing rush order requests accepted after 2:00 p.m. Eastern Time on any day the Credit Union is open.

Charges for Transfers

We may charge your Account for any funds transfers initiated by you, or by any person authorized by you as a joint user or any other authorized party with the right access to the Account from which the funds transfer is to be made, for the amount of the transfer plus a fee in accordance with our Fee Schedule.

Security Procedures

From time to time we establish security procedures to verify the authenticity of a Payment Order. You agree that the authenticity of Payment Orders, including all parties to them, may be verified using such security procedures, subject to applicable law and regulations, including those under the Bank Secrecy Act and USA PATRIOT Act, established to combat money laundering and terrorist financing.

Beneficiary

If you give us a Payment Order which identifies the beneficiary (recipient of the funds) by both name and account number, payment may be made by the beneficiary’s financial institution on the basis of the financial institution account number, even if the number identifies a person different than the named beneficiary. You will be responsible if the funds transfer cannot be completed or is completed erroneously based on the account number you provide to us.

Financial Institution

If you give us a Payment Order which identifies an intermediate financial institution or beneficiary’s financial institution by both name and an identifying number, a receiving financial institution may reply on the number as the proper identification even if it identifies a different person that the named financial institution. You will be responsible for any loss or expense incurred by a receiving financial institution which executes or attempts to execute the Payment Order in reliance on the identifying numbers you provided.

Credit

We may, but are not required to give you credit for automated clearinghouse (ACH) payments before we receive final settlement of the funds transfer. Any such credit is provisional until we receive final settlement of the payment.

You are hereby notified and agree, if we do not receive such final settlement, that you would be liable to immediately repay us the amount credited to you in connection with that ACH entry, including any dividends earned on such amount.

ACH Transactions

ACH transactions are governed by operating rules of the National Automated Clearing House Association. In accordance with these rules, we do not provide you with next day notice of receipt of ACH transfers to or from your Account. We provide you with notification of all funds transfers by including such items in the periodic Account statements which we provide.

You may, of course, inquire between receipt of periodic statements whether or not a specific funds transfer has been made by accessing your account through our Online Banking or Audio Response services or by calling (202) 789-2901.

Dividends Paid

If we become obligated under Article 4A to pay dividends to you for transfers not completed due to error on our part, you agree that the amount of dividends to be paid shall be equal to the Dividend Rate, prorated on a daily basis, applicable to the specific account at the Credit Union to which the funds transfer should have been made, or from which the funds transfer was made erroneously.

Privacy Notice

WHAT DOES DEPARTMENT OF LABOR FEDERAL CREDIT UNION (DOLFCU) DO WITH YOUR PERSONAL INFORMATION?

WHY:

Financial companies choose how they share your personal information. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

WHAT:

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Account Balances
  • Account Transactions and Employment Information
  • Income and Overdraft History

HOW:

All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their member's personal information; the reasons DOLFCU chooses to share; and whether you can limit this sharing.

Reasons We Can Share Your Personal Information DOES DOLFCU SHARE? CAN YOU LIMIT THIS SHARING?
For our everyday business purposes:
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
YES NO
For our marketing purposes:
To offer our products and services to you
YES NO
For joint marketing with other financial companies: YES NO
For our affiliates' everyday business purposes:
Information about your transactions and experiences
YES NO
For our affiliates' everyday business purposes:
information about your creditworthiness
NO WE DON'T SHARE
For our affiliates to market to you: NO WE DON'T SHARE
For non-affiliates to market to you: YES YES

TO LIMIT OUR SHARING:

  • Call (202) 789-2901 - our menu will prompt you through your choice(s)

PLEASE NOTE: If you are a new customer, we can begin sharing your information (30) days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Who We Are

WHO IS PROVIDING THIS NOTICE? Department of Labor Federal Credit Union (DOLFCU)

What We Do


HOW DOES DOLFCU PROTECT MY PERSONAL INFORMATION?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safegaurds and secured files and buildings.


HOW DOES DOLFCU COLLECT MY PERSONAL INFORMATION?

We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Apply for insurance or enter into investment advisory contract
  • Apply for financing

We also collect your personal information from other companies.


WHY CAN'T I LIMIT ALL THE SHARING?

Federal law gives you the right to limit only:

  • Sharing for affiliates' everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.


WHAT HAPPENS WHEN I LIMIT SHARING FOR AN ACCOUNT I HOLD JOINTLY WITH SOMEONE ELSE?

Your choices will apply to everyone on your account - unless you tell us otherwise.

Definitions

Affiliates:

Companies related by common ownership on control. They can be financial and nonfinancial companies.

  • Credit Union Service Organizations

Nonaffiliates:

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • DOFLCU does not share with our nonaffiliates so they can market to you. Nonaffiliates we share with can include mailhouse or consumer reporting agencies.

Joint Marketing:

Our joint marketing partners include investment, insurance and other financial service providers.


To limit sharing your personal information with nonaffiliates to market their products and services, send your name, address and account number to:

DOLFCU, PO BOX 51, Merrifield, VA 22116