Careers

Your Success is Our Success!

DOLFCU offers exciting challenges, competitive pay and great benefits. From developing creative solutions to working with our members, you’ll find success at DOLFCU!

Our high quality, comprehensive compensation package includes:

  • Health Insurance (Medical, Dental, Vision)
  • Life Insurance
  • Disability Insurance
  • 401(k) match
  • Vacation (Annual) and Sick Leave
  • Flexible Spending Accounts
  • Health Savings Accounts
  • DOLFCU Membership
  • and more...

Open Positions

Call Center Representative

Position Summary:

Deliver exceptional member service by telephone and through electronic or digital channel delivery, while successfully recommending and referring DOLFCU products & services. Must possess proven member service and sales skills with a strong emphasis to solve problems with minimal supervision.  Must also possess strong verbal and written communication and have a desire to help others.

Primary Duties & Responsibilities:

  • Provide exceptional member service and problem-solving by answering incoming calls to the contact center, and when appropriate making follow up outbound calls to members with updates or resolutions
  • Assist members with new account setup or inquiries, existing account issues or inquiries, website navigation, and identifying needs while promoting products and other services.
  • Communicate information appropriately to a varied audience including members, internal staff, management, and possibly vendor partners.
  • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • Performs other duties as assigned.

Position Requirements:

  • Must have at least 6 months to 2 years of similar or related experience, particularly call center experience.
  • High school education or GED required; some college preferred.
  • Ability to multi-task, set priorities and manage time effectively with minimal supervision.
  • Proficiency with computers, especially with phone/contact system equipment, core system, and strong typing skills.
  • Applicants must have excellent verbal and written communication skills, have the ability to be bonded & insured, and be knowledgeable on the services that the credit union has to offer.
  • Bilingual, Spanish preferred.
  • This is a remote teleworking role. Must have a quiet, dedicated space at home that will be secure to protect non-public information. Must have high-speed internet and/or secure Wi-Fi network access at location.

Salary Range:

$16-$19 (hourly)

Member Services Representative

Position Summary:

The Member Services Representative role is to assist members and potential members with their Credit Union needs; explain services, set up new accounts, provide resolutions to member issues, and cross-sell Credit Union services based on member needs.

Primary Duties & Responsibilities:

  • To provide prompt, accurate, courteous, friendly, timely, and professional service to all members. To acknowledge and assist members waiting in the lobby within five minutes; To answer the telephone within 3 rings; To respond to all correspondence within 24 hours.
  • To process member transactions accurately. Ensure the cash drawer is balanced at the beginning and end of each shift.
  • To open all types of accounts/certificates, and other products and services accurately, ensuring all related forms are complete and legible with minimal errors.
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. Expeditiously escalate issues above employee’s capability or authority levels to the proper area or manager for resolution.
  • To proactively seek opportunities to cross-sell products and services for the betterment of our members.
  • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • Performs other duties as assigned.

Position Requirements:

  • Must have at least 6 months to 2 years of similar or related experience, particularly regarding cash handling.
  • High school education or GED; some college preferred.
  • To maintain a professional work environment and businesslike appearance.
  • To maintain a dependable record of attendance and timeliness.
  • Ability to use a 10-key calculator, ability to type 30-40 wpm, experience using software including but not limited to Microsoft Word, Excel, and Outlook.
  • Applicants must have excellent verbal and written communication skills, dress professionally in business attire, have the ability to be bonded & insured, and be knowledgeable on the services that the credit union has to offer.
  • Banking experience preferred.

Physical Requirements:

  • Requires manual dexterity, the ability to lift files and open cabinets.
  • Requires bending, stooping, or standing, as necessary.

Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Office environment with job duties conducted via telephone, face-to-face meetings, and on the computer.

Salary Range:

$16-$18 (hourly)

Don't See the Position You're Looking For?

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