Your Success is Our Success!

DOLFCU offers exciting challenges, competitive pay and great benefits. From developing creative solutions to working with our members, you’ll find success at DOLFCU!

Our high quality, comprehensive compensation package includes:

  • Health Insurance (Medical, Dental, Vision)
  • Life Insurance
  • Disability Insurance
  • 401(k) Match
  • Vacation (Annual) and Sick Leave
  • Health Savings Accounts
  • DOLFCU Membership
  • and more...

Open Positions

Member Service Representative - Urgent Hiring: Signing Bonus $1000!

Position Summary:

The Member Services Representative role is to assist members and potential members with their Credit Union needs; explain services, set up new accounts, provide resolutions to member issues, and cross-sell Credit Union services based on member needs.

Primary Duties & Responsibilities:

  • To provide prompt, accurate, courteous, friendly, timely and professional service to all members. To acknowledge and assist members waiting in the lobby within five minutes; To answer telephone within 3 rings; To respond to all correspondence within 24 hours.
  • To process member transactions accurately. Ensure cash drawer is balanced at the beginning and end of each shift.
  • To open all types of accounts/certificates, and other products and services accurately, ensuring all related forms are complete and legible with minimal errors.
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Expeditiously escalate issues above employee’s capability or authority levels to the proper area or manager for resolution.
  • To proactively seek opportunities to cross sell products and services for the betterment of our member.
  • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • Performs other duties as assigned

Position Requirements:

  • Must have at least 6 months to 2 years of similar or related experience, particularly regarding cash handling;
  • High school education or GED; some college preferred.
  • To maintain a professional work environment and businesslike appearance.
    • To maintain a dependable record of attendance and timeliness.
    • Ability to use a 10-key calculator, ability to type 30-40 wpm, experience using software including but not limited to Microsoft Word, Excel, and Outlook.
    • Applicants must have excellent verbal and written communication skills, dress professionally in business attire, have ability to be bonded & insured, and be knowledgeable on the services that the credit union has to offer.
    • Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered for employment. Proof of vaccination is required.

Physical Requirements:

  • This position requires manual dexterity, the ability to lift files and open cabinets.
  • This position requires bending, stooping, or standing, as necessary.

Work Environment:

  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Salary Range:

 $16-$18/ hourly

Signing Bonus $1000. Paid in 2 installments of $500 after 30 days and 90 days of employment.

Talent Acquisition & Compensation Specialist

Position Summary:

The TACS is an essential position within the Department of Labor Federal Credit Union (DOLFCU), that enables the credit union to live up to our purpose of being the foundation of financial success for our members by supporting the organization in our efforts to attract and retain top tier talent by successfully carrying out the duties and responsibilities outlined below. DOLFCU aims to be Bold & Innovative, Convenient, Inclusive, exhibit a Culture of Leadership, and Financial Stability. The TACS role is responsible for the administration of compensation and benefits, assists in recruiting, maintaining the employee handbook and HR procedures manual, and answer employee questions regarding pay, benefits, policies, and procedures.

Primary Duties & Responsibilities:

  • Review time and attendance records for completeness and accuracy.
  • Administer and maintains payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, and other deductions.
  • Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
  • Prepares and maintains accurate records and reports of payroll transactions.
  • Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.
  • Administer various employee benefit programs, such as group insurance, flexible spending accounts, health savings account, 401(k).
  • Assist in recruiting talent for current and future job openings throughout the credit union; update and manage job postings, and scheduling interviews for applicants.
  • Assist with onboarding of all new employees, such as new employee orientation, explanation of benefits, explanation of company policies, practices, and procedures, verifying I-9.
  • Assist in development of procedures and maintain the employee handbook.
  • Assist in administration of workers compensation claims.
  • Coordinate COBRA and other benefits for terminated employees
  • Perform other Duties as assigned based on credit union needs

Position Requirements:

  • Knowledge of payroll function, HR Labor laws and regulations. HR certification is preferred.
  • 2+ years in a similar or like position or role
  • Must demonstrate a high degree of confidentiality and discretion at all times, as well as a high degree of professionalism. Ability to demonstrate Empathy is a key attribute for this role
  • Ability to understand business processes and employee needs across all functions of the credit union operation
  • Strong attention to detail, proficiency in Microsoft products including (but not limited) to Word, Excel, and Outlook are required.
  • Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered for employment. Proof of vaccination is required.

Salary Range:

$60K-$65K (annually)

Join the DOLFCU Team today!

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